At RogueRaw we strive to provide you and your pets with the highest quality products and customer service. We understand that occasionally, circumstances may arise where a return or refund is necessary. Please take a moment to review our Return and Refund Policy to understand the process and requirements.
Damaged Products
We carefully pack all raw produce in house with the utmost care and detail. Every box is carefully checked and inspected before despatch. Despite best efforts incident can occur usually during transit and although rare in the event that you receive a damaged product, we are here to help. Please send proof of the damaged product, which can be in the form of clear images showing the damage that can be emailed to raw@rogueroyalty.com.au. Please contact our customer support team within 12 hours of receiving the delivery to report the issue. We will assess the damage, liase with relevant parties and when confirmed, provide an update, replacement or issue a refund.
Process for Returns and Refunds:
Due to the perishable nature of the food that is preservative free, we are unable to accept returns of our RogueRaw range. Our customer service team would be happy to speak with you about the possibility of a refund or exchange, simply reach out to raw@rogueroyalty.com.au or call us on (02)4620 7660 to discuss
To initiate a return or refund request, please contact our customer support team at raw@rogueroyalty.com.au. Include your order number, contact number, and email in the correspondence. Our team will guide you through the process and provide instructions for returning the product if applicable. Please note that the customer is responsible for the return shipping costs, unless the return is due to a damaged or defective product.
Refund Eligibility: Refunds will be processed once the returned product has been received and inspected. We reserve the right to deny a refund if the returned product does not meet the eligibility criteria outlined in this policy. If your return is approved, a refund will be issued to the original form of payment used for the purchase. Please allow for a reasonable processing time for the refund to be reflected in your account.
Contact Information: For any questions, concerns, or assistance with returns and refunds, please contact our customer support team on (02) 4620 7660 or emial our friendly team at raw@rogueroyalty.com.au. We are dedicated to resolving any issues promptly and ensuring your satisfaction.
At RogueRaw, we value your trust and aim to provide you and your pet with the best possible experience. We appreciate your understanding of our Return and Refund Policy and are committed to addressing any concerns you may have.